# Troubleshooting

This doc describes some common solutions for fixing issues with pipedream.com (opens new window) or with a specific workflow.

# A feature isn't working on pipedream.com

If you're seeing an issue with pipedream.com (opens new window) (for example, the site won't load, or you think you've found a bug), try each of the following steps, checking to see if they fix the problem:

  1. Hard refresh (opens new window) pipedream.com in your browser.

  2. Log out of your pipedream.com account, and log back in.

  3. Disable your browser extensions (opens new window) or use features like Chrome Guest mode (opens new window) to browse pipedream.com without any existing extensions / cookies / cache.

If you're still seeing the issue after trying these steps, please report a bug (opens new window).

# My workflow isn't working

If you're encountering a specific issue in a workflow, try the following steps, checking to see if they fix the problem:

  1. Make a trivial change to your workflow, and Deploy your workflow again.

  2. Try searching the community (opens new window) or the pipedream GitHub repo (opens new window) to see if anyone else has solved the same issue.

  3. Copy your workflow to see if the issue persists on the new workflow.

If you're still seeing the issue after trying these steps, please reach out in the community (opens new window).

# Where do I find my workflow's ID?

Open https://pipedream.com (opens new window) and visit your workflow. Copy the URL that appears in your browser's address bar. For example:

https://pipedream.com/@dylburger/p_abc123/edit

Your workflow's ID is the value that starts with p_. In this example: p_abc123.

# Where do I find my event source's ID?

Open https://pipedream.com/sources (opens new window) and click on your event source. Copy the URL that appears in your browser's address bar. For example:

https://pipedream.com/sources/dc_abc123

Your source's ID is the value that starts with dc_. In this example: dc_abc123.

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